Job Location: Dubai, United Arab Emirates
About Trasix
Trasix DMCC provides an innovative digital solution that supports global
fashion and sporting brands in managing product presentations, order
workflows, and large-scale B2B operations. Our software is used worldwide,
and reliability, usability, and customer satisfaction are at the core of what we
do.
Overview
We are looking for a Software Support Specialist to provide exceptional
support to our application users. In this position, you will identify and resolve
technical issues, handle support tickets, and ensure customers receive prompt,
precise, and professional help. You will collaborate with multiple teams and
play a key role in maintaining a seamless user experience for our global clients.
Responsibilities
Develop a strong understanding of our application and common user scenarios.
Investigate and troubleshoot issues, conduct root-cause analysis, and
escalate when necessary.
Communicate solutions clearly and professionally to end users.
Manage and prioritise support tickets using our ticketing system.
Train users on system functionality when required.
Provide on-site support to customers as needed.
Identify recurring issues and recommend improvements to support processes.
Collaborate with internal teams (QA, Development, Product) to ensure issues are resolved efficiently.
Requirements
A bachelor’s degree in Computer Science, IT, or a related field.
2–3 years of experience providing Level 1 and Level 2 technical support.
Experience using at least one support ticketing system.
Strong communication skills with the ability to explain technical concepts to non-technical users.
Strong troubleshooting and analytical skills, with the ability to work independently and collaboratively.
Good understanding of operating systems, programming frameworks,
and general IT environments.
Proficiency in Microsoft Excel.
Working knowledge of Microsoft SQL (advantage).
Why Join Us
Support a global platform used by leading fashion and sports brands.
Collaborative environment with opportunities to grow your technical and customer-facing skills.
A role where your insights help shape product quality and customer satisfaction.
Exposure to modern tools, technologies, and cross-functional teamwork.
Interested in this role?
Submit your CV and cover letter and apply today.
