Legal

Privacy Policy

Effective & last updated: November 25, 2024

Trasix (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, products, and services. By using our services, you agree to the terms outlined in this policy. If you have any questions, please contact us at info@trasix.com.

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you interact with us, such as submitting a demo request, job application, or partnership inquiry, we may collect:

  • Name, email address, phone number, and company details.
  • Payment information for subscription-based services.

b. Usage Information

We collect data about how you interact with our platform, including:

  • IP address, browser type, device information, pages visited, and time spent on our site.
  • Actions performed within our platform (e.g., feature usage).

c. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Enhance user experience.
  • Analyze traffic patterns and site performance.
  • Deliver personalized content and advertisements.

Specifically, we use Google Analytics 4 and Google Tag Manager (Google LLC) and Microsoft Clarity (Microsoft Corporation) to understand how visitors find and use the site — such as pages viewed, scroll depth, and aggregated interaction and session-replay data — so we can improve it. These providers set their own cookies and may process data in the United States. Microsoft Clarity masks text and form inputs in its recordings by default, so it does not capture what you type. You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on, or disable cookies through your browser settings.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To provide, improve, and personalize our products and services.
  • To process demo requests, manage subscriptions, and provide customer support.
  • To send updates, promotions, or other communications (with your consent).
  • To monitor and analyze usage trends for better user experience.
  • To comply with legal obligations and protect our rights.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

  • Service Providers: Third-party vendors who help us operate our platform, such as payment processors and analytics tools.
  • Legal Compliance: Authorities or regulators as required by law.
  • Business Transfers: In case of mergers, acquisitions, or asset sales.

4. Exclusions

This Privacy Policy does not apply to:

  • Third-Party Links: Our website may contain links to external websites. We are not responsible for the privacy practices of these sites and recommend reviewing their privacy policies.
  • Customer Data: If you are an end-user of a company that uses Trasix’s services, the data you provide to them falls under their privacy policy. Trasix is not responsible for how our customers manage your information.
  • Publicly Shared Content: Information you make publicly available (e.g., on discussion forums) is not covered by this policy.

5. Data Security

We prioritize protecting your personal information through industry-standard security measures. These include encryption, access controls, and regular system monitoring. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Choices

  • Access and Update: You may request access to, or updates for, your personal data by contacting us at info@trasix.com.
  • Opt-Out: You can unsubscribe from marketing emails by following the instructions provided in the email.
  • Cookies: You can manage cookie preferences through your browser settings.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you request deletion, we will delete or anonymize your data where legally permitted.

8. International Data Transfers

As a global company, your information may be processed in countries with different data protection laws. We ensure such transfers comply with applicable regulations, such as GDPR.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Updated versions will include the “Last Updated” date at the top. We encourage you to review this page periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Trasix
Office 2404, Tiffany Tower, Cluster W, Jumeirah Lakes Towers, P.O. Box 337040, Dubai, United Arab Emirates

Email: info@trasix.com
Phone: +971 4 368 9524